Are you staying busy or are you staying engaged? I think there is a definite difference between the two – and this came to my attention recently when I was talking with a long-time friend and associate who retired a few years ago. After taking several long trips with girlfriends, spending time with her grown… Continue Reading
Quality customer service seems to be few and far between these days. The “mom and pop” stores that once offered that personal touch and warm, homey feeling seem to be the days of yore, replaced by large stores and companies who either offer little help, or act rude, pushy or careless when they do assist… Continue Reading
Clients and friends often ask me, “What makes good PR?” My answer is, “It depends; what do you think you have that’s unique?” There are hidden gem all around your business that make for good public relations – shiny objects that will resonate with your stakeholders, clients/customers and prospects. Often, business owners only see the… Continue Reading
As the NBA draft is fast approaching, the NBA landscape looks as big and bold as ever, filled with opulent opportunity, swirling stories and rapid rumors. And, the NBA and its fans wouldn’t have it any other way, with the draft looming and a highly anticipated offseason to follow. From the awful way Cavs owner… Continue Reading
I recently posted two blogs, “Why Selling Skills are Important for Accounting Professionals” and “How Accounting Professionals Can Become Better at Selling Their Services” that were the basis for a podcast I presented to the Pennsylvania Institute of CPAs. The moderator, Bill Hayes, asked me to discuss three steps firms should take to encourage their… Continue Reading
In my last article, I talked about why selling skills were important to accounting professionals. No one doubts the importance of selling in the professional services space, but can you actually learn “how to sell?” Sure, anything can be learned. You can try and take courses on sales skills, but most of what you need to… Continue Reading
This NBA playoffs has been nothing short of awful. No matter how far I look, or how much I want to say otherwise, it’s practically an unavoidable truth. With only one series left – which features the easily predictable third straight meeting between the Cavs and the Dubs – is there anything left to salvage this… Continue Reading
Based on an article I put together several years ago for the AICPA Young Professional Network, I was asked by Bill Hayes at the Pennsylvania Institute of CPAs to record a podcast in late May for “CPA Conversations” on sales for CPAs and accounting professionals. I thought this topic would be good for a multi-part… Continue Reading
In sports, business and life, our outlook on results often comes down to one question: Did we win or lose? It all harkens back to those infamous words from the legendary Jim McKay from the Wide World of Sports Intro 1978: “The thrill of victory and the agony of defeat.” While it’s one of my… Continue Reading
We recently retooled our website with all-new content and design, so I thought it was also a good time to reprint business cards. However, before going through design and printing, I stopped for a few minutes to think. Once everyone’s email and contact applications integrated without to0 many gaps, I certainly did not give out… Continue Reading
