Are you staying busy or are you staying engaged? I think there is a definite difference between the two - and this came to my attention recently when I was talking with a long-time friend and associate who retired a…

Quality customer service seems to be few and far between these days. The "mom and pop" stores that once offered that personal touch and warm, homey feeling seem to be the days of yore, replaced by large stores and companies…

Clients and friends often ask me, "What makes good PR?" My answer is, "It depends; what do you think you have that's unique?" There are hidden gem all around your business that make for good public relations - shiny objects…

As the NBA draft is fast approaching, the NBA landscape looks as big and bold as ever, filled with opulent opportunity, swirling stories and rapid rumors. And, the NBA and its fans wouldn't have it any other way, with the…

I recently posted two blogs, "Why Selling Skills are Important for Accounting Professionals" and "How Accounting Professionals Can Become Better at Selling Their Services" that were the basis for a podcast I presented to the Pennsylvania Institute of CPAs. The…

In my last article, I talked about why selling skills were important to accounting professionals. No one doubts the importance of selling in the professional services space, but can you actually learn "how to sell?" Sure, anything can be learned. You…

This NBA playoffs has been nothing short of awful. No matter how far I look, or how much I want to say otherwise, it's practically an unavoidable truth. With only one series left - which features the easily predictable third straight…

Based on an article I put together several years ago for the AICPA Young Professional Network, I was asked by Bill Hayes at the Pennsylvania Institute of CPAs to record a podcast in late May for "CPA Conversations" on sales…

In sports, business and life, our outlook on results often comes down to one question: Did we win or lose? It all harkens back to those infamous words from the legendary Jim McKay from the Wide World of Sports Intro…

We recently retooled our website with all-new content and design, so I thought it was also a good time to reprint business cards. However, before going through design and printing, I stopped for a few minutes to think. Once everyone's…